At National Express, we are trusted to carry hundreds of thousands of customers across the UK every day. During this new lockdown, it is more important than ever that we continue to operate safely and responsibly. And that we all continue to follow the rules.
We are pleased to hold the 'We're Good To Go' standard in recognition that our business has followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
For a full summary of the National Express West Midlands Covid-19 risk assessment, please click here.
The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place some measures to help customers to travel safely with us.
Our travelshops remain open and information can be found here.
If you can you should purchase tickets by downloading the mTicket app, buying online or using contactless or cash onboard the bus.
You must wear a face covering when in one of our travelshops as per the government guidance (unless an exemption applies). Our staff do not need to wear a face covering while working behind the screen.
Customer services are open 8am-6pm Monday-Friday.
Card sales are open 9am-5pm Monday-Friday.
Social media is covered 8am-6pm Monday-Sunday.
We've also put together a handy 'Travelling with us' guide to help you along every step of your next journey with us.
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