Providing an inclusive service on our bus network

Information to assist passengers with hearing loss

National Express wants to provide an inclusive service on our bus network that is accessible to all, including customers with hearing loss. 

National Express works in partnership with local organisations to ensure all of our drivers and customer service receive training on how to support people with hearing impairments. 

Our new buses are fitted with screens and provide customers with visual and audio ‘Next Stop’ information. We also have hearing/induction loops fitted around the driver cab and priority seating area to support customers who use hearing aids. 

Customers can also make use of journey assistance cards. These cards have helpful messages written on them to support your communication while travelling.

You can get journey assistance cards delivered to you free of charge here.