Coronavirus - FAQs

Your Questions Answered

To help you adjust to a ‘new normal’, we’ve prepared a set of answers to frequently asked questions.

If you don’t find what you’re looking for here, get in touch with us here or send us a message on social media.

To find information about the latest service updates, click here.

FAQs

Is it safe to use the bus?

As with all aspects of daily life at the moment, travelling by bus is safe if done properly. We’ve set out a range of things people can do to look after themselves and others when travelling, and we’ve also outlined the steps we are taking to keep our buses clean and safe. Click here to find out more.

How frequent are the buses on my route?

Timetables are subject to change at the moment. Search your service number on this website to access the latest schedules. Live travel information is also available on the Traveline Scotland app or Google Maps.

What are you doing to keep buses clean and safe?

Your safety is our priority. We’ve enhanced our daily cleaning regime and invested in new disinfectant equipment to aid the deep cleaning of buses. Our cleaners sanitise touch points throughout the bus every night, and we’re using fogging machines to spray anti-viral disinfectant which stays active for up to 24 hours. We have also displayed a series of safety signage on all our buses, advising passengers on steps they can take to look after themselves and others. You can check them out here.

What are you doing to manage passenger safety on your buses?

We’ve set out a range of things people can do to look after themselves and others when travelling. This includes working with us to support physical distancing. Click here to see our safety travel  tips.

Should I wear a face covering on the bus?

Yes. From Monday 22 June, per Scottish Government guidance, it will be mandatory (with some exceptions) to wear a face coverin when using public transport. Please remember to take it with you when you get off and dispose of it safely. Face coverings will not be provided, but you can buy or fashion your own. Click here to see our safety travel tips, or visit the Transport Scotland website to find out more.

Will you be providing hand sanitiser on the bus?

This will not be provided on-bus, but we do recommend that passengers carry their own so that they can wash their hands before and after travelling.

Will you be enforcing physical distancing rules on the bus?

Though they will be keeping an eye on overall capacity, our drivers cannot police where people sit once they have boarded. We are appealing to people for their co-operation on respecting this guidance to look after themselves and others. Click here to see our safety travel tips.

To aid physical distancing, we are running as many double-deck buses as we can so that there are more seats available. We have also increased frequencies on our core services so that if somebody feels a bus is too busy, it won't be long to wait until the next one. There are also safety signs throughout the vehicle emphasising the importance of physical distancing.

Why have you removed the seat cordons?

We have kept seat cordons in limited areas: the seats nearest the driver's cab, and rear-facing seats on certain buses. Other seat cordons have been removed because of the higher likelihood now that families and other groups who don't have to physically distancing may resume travelling together. It is actually a more efficient use of space to let these groups sit together, rather than taking up space by forcing them to spread out when they don't need to. We are also now running more frequent timetables on our core services. This means that if somebody doesn't want to get on a bus because they feel it's too busy, it won't be long to wait until the next one.

Bus drivers cannot police where everybody sits. There are safety signs throughout the vehicle emphasising the importance of physical distancing, and we are appealling to people to work with us on respecting the rules to look after themselves and others.

I’m disabled. Will there be any support for me?

The requirements of the 2010 Equality Act apply at all times, and we are still upholding this with our usual robust policies. We’re asking people to sit upstairs if they can, so that priority seats on the lower deck are available for those who need them. Wheelchair users will continue to have priority access to the bays allocated on each bus. Drivers will provide verbal advice to passengers with visual impairments to help them find an available seat.

When is the best time to travel, so that I can avoid busy buses?

As Scotland progresses through the Government’s lockdown exit strategy, we expect demand to continue evolving, with busier times of day fluctuating. At the moment, the busiest time of day is the early afternoon, but we do expect traditional ‘peak’ periods to resume when people gradually return to work. To offset this, we look forward to increasing service provision in Phase 2, so that there are more buses running throughout the daytime period.

Can I still bring my child’s buggy on the bus?

To accommodate physical distancing, we will only be able to carry one unfolded buggy. You may notice that there are still stickers which say ‘up to two unfolded buggies’ - this will still apply in order to allow for twin buggies. As usual: the bay must be prioritised for wheelchair users. So you may be asked to fold down your buggy to accommodate this.

Is the Travel Centre open? If not, how do I get my bus pass?

Our Travel Centre is currently closed. It will reopen at a time in line with Scottish Government guidance. In the meantime, tickets can be bought on-bus from the driver or downloaded onto your smartphone using the mTicket app. Click here to find out more.

Can I still pay for my ticket using cash?

Yes, you can. But using contactless (if you can) reduces the exchange of cash and coins. Though our drivers do not have to handle money, there are other staff behind the scenes who do.

What are you doing to protect your drivers?

Their safety is our priority. We’ve provided our drivers with a range of PPE to use during their duties, including: face masks, disposable gloves, hand sanitiser and disinfectant wipes. It is not mandatory that drivers wear masks or gloves; alongside this, we have sealed the speech holes in their cab door screens. Buses will also be thoroughly cleaned and disinfected prior to drivers taking the bus out of the depot each day.

How can I stay updated?

We publish information through a variety of channels, including our website, posters on-bus, local press and radio. Regular live updates are also posted on our social media channels (Facebook and Twitter). Search for Xplore Dundee and follow us for the latest information.

 
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