Service 28 - from 24 January 2021

Frequency Guide

Phase 1Phase 2
Weekday Daytime---8 mins---10 mins
Saturday Daytime---10 mins---10 mins
Sunday Daytime---20 mins---20 mins
Evenings---30 mins30 mins

New Route Map

Click here to check out the new route map of service 28

Summary of Changes

Existing split routes of services 28/29 will be merged into a new, simplified service 28. Whilst physical distancing is required, buses will run up to every 8 minutes during the day; in the long-run, this will drop down to every 10 minutes - meaning this flagship cross-city route will still be classed as a 'high-frequency' service. This allows us to adjust frequency (and economise resource) overall whilst actually increasing the number of buses to some unique route sections in Charleston and Lochee which were previously only served every 15 minutes.

The new timetable will be simpler and more consistent with a single main route, which means passengers can be secure in the knowledge that buses in their area will serve the same stops at all times.

Most of the areas currently accessed by services 28/29 will still be within 400m (roughly a five minute walk) of a bus stop. Some passengers will find themselves slightly further away from their nearest stop before, but evidence suggests people prefer this to having a less frequent service nearby.

Evening run-off journeys which terminate in the City Centre will continue to be numbered as service 928. This more clearly distinguishes run-off journeys from those which follow the full cross-city route.

See below for a more detailed breakdown of the route in sections:

Route Section: Myrekirk and Charleston

  • All buses will use the turning circle near Myrekirk ASDA as a terminal point. Not only does this provide more frequent access to existing ASDA and Aldi stores, it also prepares for the opening of additional stores in this vicinity in the near future
  • Dunholm Road will no longer be served. This is to allow us to concentrate a more regular 10 minute frequency on South Road, where stops are within a 400m walking distance and where a large Tesco store is located. Using South Road will also make it easier for buses to move quickly and safely, without the impediment of parked cars on a narrow carriageway on Dunholm Road
  • The new route will use Craigowan Road (still stopping outside Charleston Community Centre) and Charleston Street, Brownhill Road and Buttars Road. To compensate for the withdrawal from the western end of Balgarthno Road, we have proposed to Dundee City Council that a new stop be installed on Balgarthno Road opposite the Gaiety Bar. This fall within a 400m walking distance of housing in that part of Charleston
  • Although some residents in Charleston will have to walk slightly further to access their nearest bus stop, we believe the benefits brought by an increase in frequency and simplification of the service will be an acceptable trade-off. We further believe that having 'stops near shops' (as would be the case at Craigowan Road and Balgarthno Road) will make pedestrian access to bus services easier to accept and understand, as people are already accustomed to walking a short distance to reach local shops
  • Residents in Charleston who need to travel to Ninewells Hospital will be directed to use Outer Circle services 9/10 from South Road or Buttars Loan (or service 17 from South Road) instead
  • Early morning positioning journeys will not run the full route through Charleston towards Myrekirk ASDA. Instead, they will follow the main route as far as Lochee Bypass before heading straight along South Road to Myrekirk
  • For alternative access to/from Gowriehill, check out new service 6

Route Section: Lochee

  • The new route will still use Liff Road, but there will be a five minute improvement in frequency thanks to the merger of routes
  • Passengers who previously used service 29 from South Road will instead have service 17, which will run as frequently (up to every 15 minutes) as service 29 did before
  • The new route will still go into the centre of Lochee, with the stop at Bank Street used for both inbound and outbound journeys, and the stop at Sinclair Street used be buses heading towards Myrekirk. Service 28 will converge with services 9/10 | 17 at Lochee Bank Street. This means there would ten buses per hour in each direction between Lochee and the City Centre (whereas before there were only eight). There will be an opportunity to travel toward Ninewells Hospital up to six times per hour

Route Section: Lochee Road to Douglas

  • The new route will remain unchanged, as services 28/29 were already merged between Lochee and Douglas
  • The frequency of buses will be slightly lower (every 10 minutes, where they used to be every seven), but this flagship cross-city route will still be classed as a 'high-frequency' service. And we will aim as part of the timetable revision to improve punctuality so that the service is more reliable
  • In Douglas, three minutes of recovery time will be built into the schedule at the Baldovie Road terminus. Previously, we would try to avoid officially designating recovery time in the middle of a loop, but doing so allows us to plan more accurate running times so that punctuality performance can be improved. We will add a layover of three minutes, which we have concluded will not be a disadvantage to passengers travelling around the loop as buses would often sit there for this length of time anyway