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Swift card help & FAQs

The answers to the most common questions from our customers

FAQs - Swift cards

Here are some of our most frequently asked questions around Swift cards. See our FAQ homepage for other ticket questions including subscription and flexible ticket queries. 

Swift card FAQs

What is a Swift card?

A swift card is an electronic card that you can add tickets, passes or credit to.

What are the different types of Swift card?

There are three types of Swift card:
A Swift photocard where you can store your bus passes
An e-Daysaver Swift card that will store your flexible ticket bundles
A Swift Pay As You Go card that you can top up with credit to buy tickets on the bus

Swift cards can be issued by National Express West Midlands or Transport for West Midlands. This information can be found on the back of your existing Swift card.

How do I use a Swift card?

Swift cards are really simple and easy to use on the bus. Simply, hold your card to the reader until the light goes green and it beeps.
If you are using a Pay As You Go card, you will need to ask the driver for the ticket you want before placing your card on the scanner. You will then be issued with a ticket from the machine.

How do I get a Swift card?

Please see the range of tickets available on our website. Once you have chosen your ticket and registered, you will be able to select a Swift card.

Topping up & updating your Swift card

How do I top up a Swift card?

Follow these simple steps:
Firstly, choose the ticket you want from our range of available tickets and then register or log in.
Choose who the ticket is for, you will then be able to add this ticket to your existing Swift card.
Once you have completed your purchase you will need to update your card, please see the information below.

How do I register a Swift card that was bought at a Travelshop?

You will be able to register your Swift card when you top up online. You will only need to do this once.

How do I update my Swift card?

Once you have topped up your Swift card, you will need to update it to collect your new ticket. There are two ways to do this:
The Swift Collector app - Hold your Swift card to the back of your device and press scan for card. It will then check for updates and your new ticket will show.
The Swift Collector machine - Locate your nearest Swift Collector, hold your Swift card to the machine and your new ticket will show.

Swift Pay As You Go FAQs

What tickets can I buy with Swift Pay As You Go?

You can buy singles, day savers and selected 1 week tickets using your Pay As You Go card.

A ticket will be printed from the machine, which you must keep as this is proof of payment.

How do I check my balance?

There are several ways to check your balance. You can:
1. Use the Swift Collector app
2. Use a Swift Collector machine
3. See it on the scanner when you buy your ticket
4. See it printed on your bus ticket

Other Swift card FAQs

What do I do if my Swift card hasn't arrived?

If you have ordered a new Swift card or a replacement Swift card please allow 3-5 working days for delivery. If your card has not arrived by the 5th working day please contact us directly here.

Can I change the ticket I have on my Swift card?

Some tickets can be changed, please contact us and a member of our team will be happy to help you.

What do I do if my Swift card stops working?

There are a couple of things that you can try if your card doesn't work on the bus.
1. Check is there is any cracks, bends or damage to the card as this will stop it from working
2. Use the Swift Collector app, if the app shows a live ticket, please try it again on the bus before contacting us
3. Use a Swift Collector machine, if this shows a live ticket please try it again on the bus before contacting us
If you are still having problems or your card is showing damage you will need to contact us for a replacement here.
There is a £5 replacement fee for cracked, bent or damaged cards.

Can I replace my lost Swift card?

Yes, if you need a replacement Swift card please contact us here and this will be arranged. Replacements are subject to a £5 administration fee.

How do I cancel my subscription?

If you need to cancel your monthly subscription you will need to contact us here, giving 4 weeks notice.

Customer enquiry form

If you would like to send us a message please fill out our customer enquiry form here.

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