Providing an inclusive service on our bus network

Information to assist passengers with Sight Loss

National Express wants to provide an inclusive service on our bus network that is accessible to all, including customers with sight loss. 

National Express works in partnership with local sight loss organisations to ensure all of our drivers and customer service teams receive training on how to support people with visual impairments. 

Our new buses are fitted with screens and provide customers with visual and audio ‘Next Stop’ information. Handrails are in high contrast colour to support visibility and our push bells are tactile and embossed with braille.    

RNIB Key Fobs can be used to activate audio messages at bus stations, bus stops with real-time information screens and interchanges. Bus Hailers can also be used when you’re at the bus stop, you can flip the numbers to show a specific bus route number. Both of these items can be ordered here. 

If you require any of our timetables in large print or alternative format, please contact our customer service team who can arrange to have one sent out to you free of charge.