Providing an inclusive service on our bus network

Wheelchair and mobility scooter users

National Express West Midlands want to provide an inclusive service on our bus network that is accessible to all.

Wheelchair users 

All our buses have step free access available via a ramp at the entrance of the vehicle and there is a dedicated space for wheelchair users on every bus. Wheelchair users have priority in this space and it is a legal requirement that this is adhered to. Our drivers will support asking people to vacate the wheelchair space if a wheelchair user wishes to board and the space is occupied. 

Boarding the bus 

For your safety and comfort, once you board the bus please follow these instructions; 

• Park your wheelchair in the dedicated space, facing the rear of the bus with the back of the wheelchair against the support
• Apply the breaks 
• The driver will wait until you are safely in the allocated space before pulling off
• When you are ready to leave the bus, ring the bell so that the driver knows you wish to leave at the next bus stop then wait until the bus has reached a complete stop before alighting

Mobility Scooters 

Some Class 2 mobility scooters are welcome onboard our buses. Mobility scooter users require a permit to confirm that their scooters are approved and they are trained for use on National Express buses, which they will have to show the driver each time they board the bus. 

The permit will be personalised for the individual passenger and only issued after the scooter has been authorised and the user has received appropriate training. For any enquiries or to arrange an assessment please email busmobility@nationalexpress.com or call 0121 254 7272, option 4.

Full details of the scheme are set out in the CPT Code for the Use and Acceptance of Mobility Scooters on Low Floor Buses leaflet.

Please note: The mobility scooter permit is not a form of payment; the passenger must use their usual payment method to board the bus.