An open letter from our Managing Director

I’m disappointed to say that our drivers have rejected our 14.3% pay offer and that means there will be a strike starting on Monday 20th March, with some late buses on Sunday 19th March affected. Sadly we don’t know how long the strike will last.

I am sorry for the disruption this is going to cause. Services will be very limited and, our advice is to avoid travel by National Express bus if possible, and check our website for live updates on which routes are running.

We are promising three things:

1. Our goal is to run as many buses as we can. We care deeply about our customers and will prioritise routes that serve hospitals and build up what we can above that. We know a lot of drivers didn’t vote to strike, don’t want to strike, and are planning to come to work as usual. We don’t yet know how many buses and routes this will mean we can run, and things will change at short notice.
2. We will provide regular updates on our website and social media about which services are operating and to what timetable. We commit to communicate openly and honestly about what is running, as things change.
3. We will of course refund the cost of your bus ticket if you can’t travel. There will be a form on our website from 20th March.

We remain committed to resolving this as quickly as possible. Please know that serving our customers is uppermost in our minds.

David Bradford
Managing Director