Contact Us

***Please note customer relations and card sales will be open 8am to 6pm Monday to Friday. Our social media team will be active from 8am until 6pm Monday to Friday, from 9am until 5pm Saturday and Sunday. Further information can be found here***    

For quick questions and queries:

For live chat, tweet us at @nxwestmidlands - we're available on Twitter 7 days a week at the times above.

For help with:

Lost Property - click here

Swift Cards or e-Daysavers - click here

Contactless - click here

Direct Debit Account query - click here

Report a problem with bus stop or shelter - click here

Complaints & Feedback

Click here for form

Compliments & Praise

Click here for form

Write to us or give us a call

When writing to us, you'll need to make sure you give us the following so that we can fully investigate your feedback, We will aim to respond to you within 14 working days. 

  • Full Name
  • Address
  • Email
  • Daytime phone number
  • Date and time of journey
  • Service number
  • where you were travelling from
  • where you were travelling to

You can write to us at:

Customer Relations
National Express West Midlands 
51 Bordesley Green
Birmingham 
B9 4BZ

or call us on:

0121 254 7272

 
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