All complaints, problems, suggestions and compliments regarding our bus services are handled centrally by our Bus Customer Relations Department based in Birmingham.
For live chat, tweet us - @nxwestmidlands - we're available on Twitter between 7am - 6pm to help with any queries or questions.
Of if you prefer you can fill in the form below or write to us at:
National Express West Midlands
51 Bordesley Green
When emailing or writing to us please be sure to include your full name and contact details (address, email and daytime phone number) along with all details about your journey (date and time of journey, service number, travelling from/to etc).
Your feedback will be fully investigated and a reply will be sent to you. We aim to respond to you within 10 working days.