Our bus customer relations department is based in Birmingham. They will be able to answer any queries you may have.
For live chat, tweet us at @nxwestmidlands - we're available on Twitter between 8am - 6pm Monday to Friday.
Lost Property, click here
Swift Cards or e-Daysavers, click here
Contactless, click here
Direct Debit Account queries, click here
You can email us, write to us or give us a call.
When emailing or writing to us, you'll need to make sure you give us the following so that we can fully investigate your feedback:
We will aim to respond to you within 14 days. Please be aware that we will not disclose details on any action taken against members of staff following investigation.
You can write to us at:
National Express West Midlands
51 Bordesley Green
or call us on:
0121 254 7272
If you are having any issues with the new Bus tracker app, please be aware we are working on some improvements, so in the mean time please use the NXWM live bus times app.
We apologise for any inconvenience caused.