All complaints, problems, suggestions and compliments regarding our bus services are handled centrally by our Bus Customer Relations Department based in Birmingham.
For live chat, tweet us - @nxwestmidlands - we're available on Twitter between 8am - 6pm (Mon-Fri) to help with any queries or questions.
Of if you prefer you can fill in the form below, call our team or write to us at:
National Express West Midlands
51 Bordesley Green
0121 254 7272
When emailing or writing to us please be sure to include your full name and contact details (address, email and daytime phone number) along with all details about your journey (date and time of journey, service number, travelling from/to etc).
Your feedback will be fully investigated and a reply will be sent to you. Due to the high volume of contacts received recently, we aim to respond to you within 14 working days.
We've recently seen a huge demand for our new bus tracker app which has resulted in some technical issues. Please continue to use the old NXWM app which will remain live until all issues are fully resolved. We apologise for any inconvenience caused.