National Express West Midlands launches trial to improve bus driver inclusivity

National Express West Midlands has launched a new seating trial aimed at improving bus driver comfort, safety and inclusivity.

The trial follows a pledge by Women in Transport, Women in Bus and Coach, and other organisations including National Express West Midlands, to accelerate improvements to bus drivers’ working environments as part of a new gold standard for inclusive cab design across the transport industry. 

Chapman Seating, based in West Bromwich, has designed and manufactured new seats that are now being trialled for the first time, with input from National Express bus drivers, engineers and Union representatives. 

Seating improvements include integrated cushion suspension, ventilation and heating options, a wider width, and easily adjustable visual settings for improved driver comfort. The seats have also been designed to minimise the time and cost associated with any repairs required, meaning driver comfort is more easily and quickly maintained.

The six-month trial, which started at the end of October is expected to see up to 200 drivers from National Express West Midlands’ West Bromwich depot experiencing the new seats on a single decker Alexander Dennis E200 and a double decker Alexander Dennis E400 Platinum.

Jenny Tocknell, Head of Operations & Safety Assurance for National Express, said:

“We recognise how important it is to build working environments that are safe, welcoming and comfortable for anybody that works in or is considering a career in transport and we are proud to play a part in this trial.

“Our drivers spend a large part of their day in the cab so it’s been a pleasure to work with them and our engineers, alongside Chapman Seating, to design a new driver seat that improves the level of comfort and inclusivity while out on the road.

“This is just the first step in our collective pledge and we’re excited about working with Women in Transport and Women in Bus and Coach to continue making our industry even more inclusive for current and future colleagues in the West Midlands and across the UK.”

Dal Kalirai, Interim CEO for Women in Transport, said: 

"Our D&I Bus Group is dedicated to driving tangible change within the industry, and it’s incredibly inspiring to witness our partners and members making significant strides in areas like inclusive cab design. 

“The ongoing trial by National Express West Midlands and Chapmans Seating is a perfect example of how we can work together and advance in these areas. It’s fantastic to have such committed partners who are truly leading the way and making a difference.

“Building on the success of our Inclusive Cab Summit earlier this year, we are now planning our next event for February 2025, where manufacturers will be leading proactive updates. All in all, another great opportunity for us to come together and help develop a gold standard for inclusive cab design.”

Kerri Cheek, Women in Bus and Coach Director, said:

“At Women in Bus and Coach, we believe that fostering an inclusive environment for all drivers is essential to building a strong, sustainable future for the industry.

“National Express West Midlands and Chapman Seating’s new seating trial is a promising step toward enhancing the comfort and well-being of drivers across the board, helping make driving a safer, more welcoming profession for everyone. This initiative directly supports our ongoing Inclusive Bus Cab Roadshow, which highlights the importance of inclusivity and driver-centred design in bus cabs across the nation.

“Together, we're moving closer to a workplace that truly supports and empowers drivers from all backgrounds.”

Jerry Smith, Managing Director of Chapman Seating, said:

“Over the last 18 months we have been working collaboratively with partners across the UK to develop and implement a robust design for the next generation of inclusive driver seats.

“The bus industry is keen to attract a greater number of drivers and by working together to enhance the seat and wider cab environment, we’re making it more attractive, comfortable and safe for both new and existing drivers.

“We’re really proud that our new Chapman seat is the preferred choice for this trial and as the first operator to test it in service, we’re looking forward to hearing National Express West Midlands’ feedback to help us further refine the seat ahead of trials with other bus operators.”

During the six-month trial National Express West Midlands drivers, and engineers who maintain the buses, will provide vital feedback on areas including the level of comfort and support, ease of adjustment, and the overall quality and satisfaction of the seat. The feedback will help to inform the development of the next generation seating.

Early feedback includes one driver saying that the new seat is “Very comfortable on my back and shoulders, and driving is much easier when comfortable and relaxed.”